case study

Scrap paper checklists and put inspections and maintenance requests on autopilot

Madison Property Management logo

Location

Madison, WI

Units

3,000+ units

Inspection Policy

  • Resident-led Move-In
  • PM-led Move-Out
  • Periodic
  • Annual Renewal Inspections
  • Common Area
  • Inspections of Multi-Family Buildings
  • Resident-Led

Before RentCheck

Madison Property Management was organizing their student housing inspections and maintenance requests manually on paper checklists. The property manager was overwhelmed with the large volume of issues – frequently having to parse through duplicate requests filed by multiple roommates in the same unit. Keeping it all straight and identifying issues and priorities required a lot of back-and-forth communication between the property manager and residents.

After RentCheck

Madison Property Management realized they needed a better solution and ditched their long paper lists of inspections for detailed, digital reports with RentCheck. By eliminating all the annoying duplicate requests, their team is able to prioritize and respond much faster. RentCheck also allows Madison Property Management to perform more thorough inspections and easily recall unit data like photos, maintenance history, and resident communication for easy comparison at move-out.

Students found using RentCheck intuitive and picked it up right away – with a 90% completion rate. With the majority of their inspections on autopilot, it freed their team up to focus on the small minority that need extra attention.

Since teaming up with RentCheck in 2022 to simplify their inspection process, Madison Property Management has been able to grow their business from 3,000 to 4,000 units.

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“We’ve moved from a painstaking paper inspection process, to an organized, digital inspection process with RentCheck. This allows our team to get better insight into our properties, while also acting quicker on maintenance items. Our greatest benefits are the quality of the inspection, the centralized space for photos, and the ability to compare inspections to streamline the security deposit return process.”

-Tracy Deal, Lead Property Representative
quote-left-white Created with Sketch.

“We’ve moved from a painstaking paper inspection process, to an organized, digital inspection process with RentCheck. This allows our team to get better insight into our properties, while also acting quicker on maintenance items. Our greatest benefits are the quality of the inspection, the centralized space for photos, and the ability to compare inspections to streamline the security deposit return process.”

-Tracy Deal, Lead Property Representative
90%
inspections completed on time
300+
inspections completed per month

Ready to start saving time on inspections?